We are looking for an exciting candidate to help our concierge service in finding the perfect retreat venue for our corporate and group clients. This is the first step in helping create a magical retreat experience.
Company Description:
At RetreatsAndVenues.com, we help our community of companies and groups find and book their perfect retreat venue and deliver incredible retreat experiences all around the world (these include retreats such as corporate, yoga, meditation, breathwork, surfing, personal development, couples work, etc.)
You can think of RetreatsAndVenues.com like an AirBNB or Expedia, but for companies and groups. We focus on serving those looking to book boutique retreat properties, large homes, hotels, or resorts that are ideal for corporate retreat groups ranging in size from 15 to 200 people.
We believe that doing meaningful work is one of the most important aspects of living a great life. Throughout everything we do, our intention is to create long-lasting win-win relationships and to weave together a community where all our companies, retreat leaders, venue partners, retreat participants, team members, and the local communities we work with are thriving.
Job Description:
We are looking for a new team member to join us in furthering our mission to help create transformative retreat experiences, full of connection, productivity, and travel while also exploring within themselves what it personally means to thrive in life. The future of work is changing and we are excited about what is to come.
In particular, we are looking for someone to help us create incredible retreat experiences for our corporate clients from around the world, all while building long-term win-win relationships.
During this process, you will be helping to run our venue concierge service, curating and finding best-fit venues, working with our venue partners, requesting quotes, and making sure these quotes are returned in a timely manner. All communication will be done through calls and email and you will be using our CRM to manage these conversations. This role will be focused on working with our venue partners and providing assistance to our concierge managers.
To help you succeed in this role, you will initially be given a specific set of playbooks and a set of instructions for your role. You will always have support.
Once you have successfully run established playbooks and procedures, you will be able to help us continue to optimize these playbooks and develop your own new playbooks and processes.
This job has no growth limit and it’s really where you take this job and your career with us.
The work will be on a contract basis. There will be a paid trial for 2 weeks to see if you like working with us and to see if we like working with you. Then you will be working 10-20 hours for the next 2 weeks until you get up to speed, and then our goal would be to ramp you up to 30-40 hours per week. With that said if you want to work less or more, we are open to this as well. We are more open to finding the right person than having a set amount of hours. For example, if we find the right person but they can only dedicate 20 hours per week, no worries.
The Job Requirements will be:
Adhere to a daily schedule
Work with a concierge manager to find the perfect venue
Request Quotes
Make follow-up and check-in calls.
Identify our primary contacts
Respond to calls and emails in a timely manner. There will be a daily checklist to follow
Scheduling & rescheduling meetings
Following up with inbound leads and identifying opportunities to serve them.
Be responsible for educating and developing our companies and retreat leaders.
Diligently update Close.io, our CRM, to stay current on our community members and follow-ups;
Basic data entry and web research.
Owning your own development through reflection, reviewing past interactions & preparing to discuss growth opportunities with your lead in regular 1:1 meetings
What you’ll need:
Thorough knowledge of the travel industry.
Proven ability to collaborate and manage relationships with external business partners.
Ability to work with all levels of personnel, be customer-service oriented, technically savvy, and organized.
Problem-solving ability with good business judgment.
Excellent written communication skills including; spelling, grammar & punctuation.
Excellent communication skills including; speaking
Comfortable with email communication & you keep the inbox at zero.
Highly organized & you understand how to prioritize a list of tasks
Experience sending & receiving emails
Experience using google sheets & google docs etc
A willingness to learn and a friendly personality.
Bonus Experience:
Minimum of 2 years in Hospitality Management or Travel/Event Planning.
Travel Consultant experience or Corporate Travel experience.
Travel Agent/Agency experience
Has worked in a customer service environment in the past
Has experience working with a CRM in the past
Industry accreditation such as Certified Meeting Planner (CMP), Corporate Travel Expert (CTE), or Global Travel Professional (GTP).
Thorough knowledge of the travel industry with fares and domestic and international markets
Knowledge of industry-leading travel tools.
University Degree
How to Apply:
If you are interested and to apply please here through this link:
The link will walk you through the following:
- Asking some general role-specific questions
- Take the High Five Test. and send your results to us by the shareable link. https://high5test.com/
- Answer 5 questions more questions that are introduced by me through the video. You will have the choice to answer via video, text or audio for most of the questions. The questions will be asked by me all be it digitally and recorded.
All in all, this application process should take around 10/15 mins and when you are done please just press submit. This is important 🙂 Please note you will need to complete the whole process including the 5 questions to be considered.
We would like to thank all who apply but we will only contact shortlisted applicants.
Kind Regards
The RetreatsandVenues.com Team