Riviera Maya combines professionalism, efficiency and prestige in its complete offer of services to choose from, as well as rooms with various options adapted to our guests. Some of the rooms have access to the pool so you can enjoy a swim in a relaxing and intimate environment, and others, such as the Platinum Rooms and Laguna Villas, will provide you with a wide range of exclusive services durin...
Don't miss out on booking the perfect venue of your next retreat
60 days before, a reduction of 20% of the total blocked will be allowed at no cost. Additional cancellations will be fully penalized. 30 days before, a reduction of 10% of the total blocked will be allowed at no cost. Additional cancellations will be fully penalized. 15 days before, a reduction of 5% of the total blocked will be allowed at no cost. Additional cancellations will be fully penalized. Reduction in occupancy: o 90 days (or more) before the arrival of the group: No penalty o 89 - 60 days before the arrival of the group: 50% penalty o 59 days before (or less) the arrival of the group: 100% penalty No shows will be charged at 100% A 10% penalty will be applied for rooms with direct changes at the hotel. For early departures, a charge of 50% of the total number of canceled nights will be applied.