Unless otherwise agreed when making the reservation or unless there are other conditions on the selected rate or reservation time, a reservation must be cancelled by noon 12:00 p.m. on the day prior to arrival without a fee. In the event of no show, the center is entitled to charge you for one night including taxes and any other additional services included in the reservation. For group reservation our cancelation policy is following: 7 days 100% 5 days 50% 3 days 25% Paid reservations cannot be changed or cancelled in the online service. If required, contact the center. You are entitled to cancel the reservation without any cost and your reservation fee will be reimbursed in full if the reason for the cancellation is your or your family member's serious illness, serious accident, death, or another unexpected and serious incident. "Family member" refers to your spouse, child, parent, parent-in-law, sibling, grandparent or the travel partner who was going to share the room with you. You will need a reliable document such as a medical certificate as evidence of the reason for cancellation. In any event, the center is entitled to deduct administrative charges from the sum refunded.