Terms and conditions Check-in: 14h00 - 22h00 Check-out: 12:00 (15 minutes of tolerance). Daily rate for 1 or 2 people in the same suite. For 3rd person, please add 40% of the daily rate. (exclusive extra bed in the Green and Violet suites) For check-in after 10 pm, it is necessary to notify us 5 hours in advance to send instructions for access to your suite. If you plan to arrive before check-in time and want to guarantee immediate access to your room, we recommend booking the accommodation for the previous night. For departures after check-out time, booking an additional night will guarantee access to the room until your departure. If you choose not to book, it will be a pleasure to store your luggage and welcome you in the common areas of the hostel. Our public is generally adults without children, and mostly honeymooners, so we do not accept children under 12 years old. We do not accept animals. Please, as we do not have signage on the highway, we ask that you carefully read the directions for arriving at Casa Luz, which we sent on your booking confirmation. Remember to add reservas@casaluzparaty.com.br to your address book to prevent our emails from being directed to the spam folder. Cancellation policy Cancellation policy for: New Year, Carnival, Holidays and Dates in the City of Paraty. • If the cancellation is made more than 35 days before check-in, we will issue a personal letter of credit for 75% of the amount paid for 120 days. • For cancellations less than 35 days before check-in, we do not make a refund and do not issue a letter of credit. Cancellation policy for bookings in other periods: • If the cancellation is made more than 14 days before check-in, we will issue a personal letter of credit for 75% of the amount paid for 120 days. • For cancellations less than 14 days before check-in, we do not make a refund and do not issue a letter of credit. Please note that this cancellation policy is not valid for travel agencies, operators, group bookings or online bookings on third party sites (such as booking, expedia, etc.) We emphasize that, due to the high exchange rate variation, our values ​​are exclusively in reais.